Will's Blog This is why you have internet filters

If you can’t fix the internet in 30 days

Internet service has been out at my apartment since the middle of March but this isn't a story about a landlord not listening to its tenants. In fact the building owner, 512Realty sent a company to fix the problem shortly after the connection went out.

The problem ... the company has been working full days since then trying to 'fix' the problem and I think that given the amount of time they have spent, they are ripping off my landlord and even worse, making money at the expense of me having to go to a local coffee shop just to check email.

In the month since the internet died, they have managed to:
- Switch ISPs
- Install new antennas
- Install new hardware
- and still are at step 1 when it comes to the problem

In fact the hardware worked perfectly fine, I can connect to the router, in fact I wouldn't be surprised if the solution was something really simple. However this company has decided that ripping people off and forcing residents to deal with the inconvenience is the proper way to deal with the issue. The company won't even give me a progress report to at least explain what the hell they're doing.

I'd love to name the company in this blog post so that any property manager in the Austin area can be sure to avoid them but I think they were a past client of a company I am associated with and I don't want that to be an issue. If you are an Austin area property manager, email me will.gallahue [at] gmail.com and I will let you know the company name.